🛡️ Safe and Responsible Gaming

xc99 Responsible Gaming —
Stay in Control

xc99 believes gaming is for enjoyment — not for stress. Use our protection tools and guidelines to play safely and maintain healthy limits.

What does responsible gaming mean?

Responsible gaming is a core principle of the xc99 platform. We believe online gaming is a form of entertainment — it is not a reliable source of income and should never become an essential part of daily life. Every player should make decisions based on their own financial means and time.

Responsible gaming means deciding in advance how much time and money you will spend, not placing more bets to chase losses after a losing session, and seeking help as soon as you feel gaming is affecting your everyday life.

xc99 is for people aged 21 and over only. Underage individuals may not use this platform and we verify age during account checks.

21+

For Adults Only

You must be at least 21 years old to game or bet on xc99. Accounts belonging to underage users will be closed immediately.

Our Protection Tools

xc99 provides the following features to help you stay in control of your gaming habits.

Deposit Limits

Set how much you will deposit per day, per week or per month in advance. Once a limit is set it takes effect immediately. A 24-hour cooldown applies before you can increase the limit.

Time-Out

If you feel tired or stressed, pause your account for 24 hours, 7 days or 30 days. During this period you will not be able to log in or place bets.

Self-Exclusion

If you want a long-term break from gaming, choose a self-exclusion period of 3 months to 5 years. The account cannot be reactivated during the self-exclusion period.

Loss Limits

Set a limit so you cannot place any more bets after losing a certain amount. This reduces the risk of further losses driven by emotion.

Session Time Limits

Decide in advance how long each gaming session will last. When the time is up, an automatic warning will appear and the session will end.

Activity History

View your complete history of bets, deposits and withdrawals at any time. Reviewing your history regularly is the best way to understand your own patterns.

Recognise the Signs of a Problem

Gaming addiction develops gradually. If you notice any of the signs below, take a break and seek support:

  • Placing more bets after a loss to chase what you lost
  • Neglecting family, friends or work because of gaming
  • Feeling uncomfortable, irritable or anxious when not gaming
  • Spending money meant for everyday essential expenses on betting
  • Lying to family about how much you game or how long you spend gaming
  • Repeatedly trying to stop gaming but failing each time
  • Reducing sleep or food to escape stress related to gaming

Ask Yourself

Ask yourself the following questions regularly. If most of your answers are "yes", it is time to seek help.

1

Am I going over budget?

Am I spending more than I decided to spend each month?

2

Is it affecting my work or family?

Is gaming damaging my relationships or career?

3

Can I take a break?

Can I go several days without gaming if I choose to?

4

Am I gaming to relieve stress?

Do I turn to gaming when I am feeling upset?

Top Tips for Safe Gaming

01

Set a budget in advance

Allocate a fixed amount of money before each session. Once that amount is gone, stop playing.

02

Accept losses

Do not place more bets after a loss trying to win back what you lost — it leads to bigger losses.

03

Take regular breaks

Take at least 10 minutes off every hour. Get up, walk around, drink some water.

04

Do not play under the influence of alcohol or medication

Clear-headed decisions are better decisions. Never place bets when you are emotionally unsettled.

05

Do not make gaming your only entertainment

Share your time with family, friends, sports or other hobbies.

06

Use account limits

Activate xc99's deposit limit and session timer tools — they genuinely help.

Need help? We're here

If you feel gaming is becoming a problem, do not wait — reach out to us through any of the options below.

24/7 Live Chat

Talk to our support team directly in Bengali at any time. We take every responsible gaming request seriously.

Email Support

Email us for anything including self-exclusion or account closure requests:
[email protected]

Account Settings

After logging in, go to the "Account Settings" menu to directly activate deposit limits, time-outs and self-exclusion.

Important Financial Information

The minimum deposit on xc99 is ৳100 and the minimum withdrawal is ৳1,000. Payments can be made via bKash, Nagad, Rocket, Upay and bank transfer. Withdrawals typically take 5 to 30 minutes. Always keep these limits in mind for responsible budgeting.

21+ For adults only

Common Questions about Responsible Gaming

After logging in to xc99, go to Account Settings or the "Responsible Gaming" section. There you will find options to set daily, weekly or monthly deposit limits. Limits take effect immediately, and a 24-hour cooldown applies before you can increase a limit.

Self-exclusion means voluntarily blocking access to your account for a set period. On xc99 you can choose a self-exclusion period of 3 months to 5 years. During self-exclusion, no login, deposit or betting is possible. It cannot be reversed before the period ends.

A time-out is a short-term break — typically 24 hours to 30 days. When it ends, the account is reactivated automatically. Self-exclusion is long-term — 3 months to 5 years — and cannot be reversed before the period ends.

Yes. xc99 strictly enforces a 21+ age policy. Age is verified during account registration and identity checks. If underage use is suspected, the account is closed immediately and appropriate action is taken. If you believe someone underage is using the platform, contact [email protected].

xc99's 24/7 live chat team is always ready to help in Bengali. You can also email [email protected]. We will assist you with activating self-exclusion, closing your account or taking any other protective steps.

Start with a calm conversation. Approach the issue with empathy rather than criticism. Let xc99's support team know — we can help apply the necessary restrictions to the account. For professional advice, contact a local mental health service.

Play responsibly,
enjoy yourself

Use xc99's protection tools and Bengali-language support to enjoy safe gaming.

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