Frequently Asked Questions
xc99 answers all your questions
From opening an account to depositing via bKash, claiming bonuses, cricket betting, and safe gaming — the complete question and answer guide for xc99 is right here.
xc99 is a safe and straightforward gaming platform for players in Bangladesh. Whether you are a new member or an experienced bettor, there are always questions. On this page we provide clear answers to the most common questions about opening an account, depositing via bKash or Nagad, bonus terms, cricket and slot game rules, and responsible gaming. If your question is not here, our 24/7 live chat support is always ready.
Account and Registration
To open an account at xc99, you need an active mobile number, a valid email address, and a strong password. Registration takes just a few minutes. Please note that accounts at xc99 are only for people aged 21 and above.
No. Under xc99 rules, each person may only hold one account. Creating multiple accounts is prohibited and may result in account termination. If you have any issue with your account, contact our live chat support directly.
Click the "Forgot password?" option on the xc99 login page and enter your registered email or mobile number. A verification code will be sent to you. Use the code to set a new password. If you have any trouble, our support team is always ready to help.
After registration, a verification code will be sent to your mobile number or email. Enter the code to activate your account. Once verification is complete, you will be able to use all services and make deposits and withdrawals.
Absolutely. xc99 is fully mobile-friendly. You can easily access xc99 from the browser on any Android or iOS smartphone. The site is optimized for smaller screens, so enjoy everything from slots to cricket betting right on your mobile.
Deposits and Withdrawals
Deposits into xc99 via bKash are generally instant. Your account balance is updated as soon as the payment is complete. However, there may occasionally be a delay of a few minutes due to bank or network issues. If you have a problem, contact us via live chat.
The minimum deposit amount at xc99 is ৳100, and this applies to all payment methods. The minimum withdrawal amount is ৳1,000. Your account must be fully verified before you can make a withdrawal.
Withdrawals from xc99 to Nagad, Rocket, or any other method are generally completed within 5 to 30 minutes. Funds are sent once the withdrawal request has been verified. During busy periods or on bank holidays, it may take a little longer.
xc99 does not charge any additional fees for deposits or withdrawals. However, bKash, Nagad, Rocket, or your bank may apply their own transaction fees, which are imposed by the respective service provider. xc99 ensures fully transparent transactions on its end.
You can currently deposit and withdraw at xc99 via bKash, Nagad, Rocket, Upay, and direct bank transfer. These methods cover all major mobile banking and bank services in Bangladesh, so you can transact using whichever method you prefer.
If a withdrawal request is still being processed, it may be possible to cancel it in some cases. However, once it has been sent, cancellation is not possible. If you want to cancel a request, contact our live chat support as quickly as possible.
Games and How to Play
To bet on BPL or any other cricket tournament, log in to xc99 and go to the cricket section. Ongoing and upcoming matches will appear in the list. Choose the match you want, select the type of bet (such as match winner, total runs, or wickets), and enter your stake amount. Check the odds carefully before confirming.
Yes. All slots and casino games at xc99 are developed by reputable software providers such as Pragmatic Play, PG Soft, JILI, Spribe, and Evolution Gaming, and are powered by Random Number Generator (RNG) technology. The outcome of every game is completely random and unbiased.
RTP or Return to Player is a theoretical percentage that indicates how much of total wagers a game returns to players as winnings over the long term. It is an average figure — results in each session can vary. A higher RTP is generally considered more favorable over the long term.
Yes. xc99's live casino games work perfectly on mobile. You can enjoy live dealer games from the browser of any modern smartphone. For the best experience, make sure you have a stable internet connection (Wi-Fi or 4G/5G).
If the internet connection drops during a game, the round is usually completed on the server and the result can be viewed afterwards. When you reconnect, your account balance will be updated. If you notice any discrepancy, notify support promptly.
Bonuses and Promotions
When you open an account at xc99 for the first time and make your first deposit, you will receive a 200% bonus of up to ৳5,000. This means if you deposit ৳1,000, your balance will be topped up by ৳3,000. The bonus is applied automatically — no separate code is needed.
A wagering requirement is the total amount you must wager before you can withdraw bonus funds. The wagering requirement for the xc99 welcome bonus is 25x. This means if you receive a ৳1,000 bonus, you must wager a total of ৳25,000 before withdrawing. This is a standard industry figure.
You are enrolled in the xc99 VIP program automatically. By playing regularly, you can advance from Bronze to Silver, Gold, Platinum, and the top-tier Diamond level. Weekly cashback increases at each level — from 0.2% at Bronze up to 1.0% at Diamond.
xc99 VIP members receive cashback every week according to their level. The cashback amount is calculated and added to your account on a weekly basis. Cashback is credited directly to your xc99 balance and can generally be withdrawn.
xc99 regularly offers various seasonal and special promotions — particularly during the BPL, IPL, or T20 World Cup seasons. To find out about current offers, ask us on live chat or check the promotions page regularly.
Safety and Responsible Gaming
Yes. xc99 uses SSL encryption technology to encrypt and protect all your data. Financial transaction information is stored under the highest security protocols. Your information is not sold or shared with third parties.
No. xc99 strictly enforces the 21+ age rule. No one under the age of 21 may open an account or play. Providing false information during age verification may result in account termination and forfeiture of deposited funds.
Yes. xc99 takes responsible gaming seriously. If you feel that gaming is affecting your life negatively, you can contact our support to request a temporary or long-term self-exclusion. To learn more, visit our responsible gaming page.
xc99 offers the ability to set deposit and betting limits as part of its responsible gaming tools. Set your own budget and time limits. To set or change limits, contact us via live chat or by email at [email protected].
xc99 customer support is active 7 days a week, 24 hours a day. You can get instant assistance in Bengali via live chat. To contact us by email, write to [email protected]. Support remains available on Eid, Puja, and any other public holiday.
Still have questions?
Our expert support team is available in Bengali 24/7 to help you. Chat with us on live chat right now.