xc99 Privacy Policy
xc99 gives the highest priority to protecting your personal information — this policy describes in detail what information we collect, how we use it, and how we keep it secure.
Introduction About This Privacy Policy
xc99 (referred to here as "we", "our", or "the platform") provides a safe and reliable online gaming and betting experience for players in Bangladesh. When you register, play, or use our services on xc99, we collect certain information about you. This privacy policy explains how that information is collected, for what purposes it is used, with whom it may be shared, and what your rights are.
By using our website or services, you are considered to have accepted the terms of this privacy policy. We encourage you to review this policy regularly, as it may be updated from time to time. If any significant changes are made, we will notify you by email or by posting a notice on the platform.
This policy applies alongside xc99's Terms and Conditions and Responsible Gaming Policy.
01 What Information We Collect
xc99 collects the following types of information:
1.1 Personally Identifiable Information
- Your full name, date of birth, and national identity card number (where applicable)
- Email address and contact details
- Residential address and nationality
- Username and password provided at the time of account creation
1.2 Financial Information
- Transaction details via bKash, Nagad, Rocket, Upay, or bank account
- Deposit and withdrawal history
- Wallet balance and bonus credit details
1.3 Technical and Device Information
- IP address, browser type and version
- Device type (mobile, tablet, desktop) and operating system
- Cookies, session data, and usage logs
- Navigation patterns and duration on the site
1.4 Gaming Activity Information
- Betting history, win/loss records, and game preferences
- Bonus usage history and wagering activity
- Session duration and frequency
1.5 Information from Communications
- Live chat messages, email correspondence, and support ticket details
- Documents submitted for KYC verification
02 Purpose and Use of Information Collection
xc99 uses your personal information only for legitimate and specific purposes. Those purposes are described below:
2.1 Account Management and Service Delivery
We use your information to ensure account registration, login verification, deposit and withdrawal processing, and the uninterrupted delivery of gaming services.
2.2 Identity Verification (KYC)
Identity verification is carried out as part of the KYC process to prevent fraud and money laundering and to confirm the user's age (21+).
2.3 Security and Fraud Prevention
We analyze technical and behavioral data to detect and prevent unauthorized access, suspicious transactions, and any fraudulent activity.
2.4 Customer Support
Your contact details and account history are used to provide 24/7 live chat and email support to resolve your issues.
2.5 Responsible Gaming
This information is used to monitor your gaming habits, identify problematic behavior, and help set necessary limits.
2.6 Advertising and Promotional Communications
We may use your email to send relevant bonus offers, promotions, and platform updates based on your preferences and activity. You can opt out of such communications at any time.
2.7 Legal and Regulatory Compliance
We are required to retain and provide necessary information to comply with applicable laws, regulations, and directives from regulatory bodies.
03 Information Storage and Security
xc99 applies industry-standard technical and organizational measures to protect your personal information. Our security practices include:
- SSL Encryption: High-grade SSL/TLS encryption is used for all data transfers between your browser and our servers.
- Secure Data Storage: Personal and financial information is stored in encrypted databases and kept protected from unauthorized access.
- Access Controls: Only authorized staff may access your information for specific needs, and all access is logged.
- Payment Security: All financial transactions are handled through secure payment gateways, and sensitive financial data including card numbers is not stored on our servers.
- Regular Security Reviews: Our systems undergo regular security testing and any vulnerabilities are resolved promptly.
Regarding data retention: we will keep your information for as long as your account is active or as needed to provide services. Even after an account is closed, some information may be retained for a specified period due to legal obligations.
04 Sharing Information with Third Parties
xc99 never sells or rents your personal information for commercial purposes. However, information may be shared with third parties in the following limited circumstances:
4.1 Service Provider Partners
Service providers for payment processing (bKash, Nagad, Rocket, Upay, banks), identity verification, technology infrastructure, and customer support will only receive the information necessary for their designated tasks. These partners are bound by strict confidentiality agreements.
4.2 Game Providers
Game providers such as Pragmatic Play, PG Soft, JILI, Spribe, and Evolution Gaming may receive the minimum information necessary to manage gameplay. These providers are governed by their own privacy policies.
4.3 Legal Obligations
We may be required to provide information under court orders, lawful requests from government authorities, or applicable law.
4.4 Business Transfers
In the event of a merger, acquisition, or transfer of business assets, user information may be transferred. We will give you advance notice in such circumstances.
05 Cookies and Tracking Technologies
xc99 uses cookies and similar tracking technologies to improve your browsing experience and ensure the functionality of the platform.
5.1 Types of Cookies We Use
- Essential Cookies: Essential for maintaining login sessions, security verification, and the core functionality of the platform.
- Functionality Cookies: Used to remember your language preferences, game settings, and customizations.
- Analytics Cookies: Used to monitor site usage and improve the user experience.
5.2 Cookie Controls
You can control or disable cookies through your browser settings. However, disabling essential cookies may limit some functionality of the platform.
06 Your Rights and Choices
xc99 respects your rights over your personal information. You have the following rights:
- Right to Access Information: You have the right to know what information we hold about you and to request a copy.
- Right to Correct Information: If there is incorrect or incomplete information in your account, you can request that it be corrected.
- Right to Delete Information: In certain circumstances you may request that your personal information be deleted, though some information may need to be retained for legal or regulatory reasons.
- Opt Out of Promotional Communications: You can opt out of advertising and promotional emails at any time.
- Right to Restrict Processing: In certain circumstances you may request that processing of your information be restricted.
- Right to Close Account: You may close your xc99 account at any time. Information may be retained after account closure in accordance with applicable regulations.
To exercise these rights, contact us at [email protected] or through live chat.
07 Protection of Minor Users
xc99 strictly does not provide services to anyone under the age of 21. Our platform does not knowingly collect any personal information from minors. Age verification is mandatory during the registration process, and if we learn that a minor has created an account, that account and all associated information will be deleted immediately.
If you believe a minor is using our platform, please notify us immediately at [email protected].
08 International Transfer of Information
As xc99 is an international platform, your information may be transferred to and processed on servers located in various countries. For such transfers, we ensure that:
- Adequate data protection measures are in place in the recipient country.
- Third-party service providers are bound by strict data protection agreements.
- Industry-standard encryption technology is used for all transfers.
09 Policy Changes and Updates
xc99 may update this privacy policy from time to time. Reasons for changes may include:
- Changes to our services or business operations
- Changes to applicable laws and regulations
- Technological developments and security requirements
- User feedback and reviews
For significant changes, we will notify you in advance by email or by posting a notice on the platform. Continued use of the platform after changes are made will be considered acceptance of the new policy.
Contact Us
Privacy Contact
If you have any questions about this privacy policy, requests to access or correct information, or any complaints, please contact us. Our dedicated support team is always ready to assist in Bengali.
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